7 things to consider when switching energy supplier
The best energy deal for you may not always be the cheapest option. There are a number of important things to consider when choosing what new energy supplier to switch to.
Switching energy suppliers is one of the easiest ways to save money. And with more of us working from home these days, being on the best energy plan for your needs is more important than ever.
The great news is that the switching process is really simple and only takes a matter of minutes, especially when you use bonkers.ie.
This guide outlines seven important things you should consider when switching to a new energy supplier. It is the final guide in our eight-part energy switching series. This series aims to remove the confusion that surrounds switching energy providers and to ensure you make the most of the deals available on the market.
You can find the rest of the guides in this series linked at the end of this article.
1. Customer service
Before signing up to a new supplier you should check out its customer service record to make sure it’s up to scratch. In this way you can be sure you won’t be left in the lurch should you need assistance if anything goes wrong.
One easy way to evaluate the quality of an energy company's customer service is by checking out the Commission for Regulation of Utilities’ (CRU) website. The CRU releases statistics each year informing the public of complaints lodged against each supplier in its Customer Care Team Annual Report.
The report has lots of detail and analysis outlining the types of complaints filed against each supplier and whether or not they were effectively resolved.
You can also check out online reviews. Review portals like Feefo, Trustpilot and Google Reviews are all helpful for figuring out a company's level of customer service. And you can leave a review for bonkers.ie on Google right here if you wish!
2. Single or dual fuel
Most energy suppliers offer both gas and electricity, i.e. dual fuel, but some don't. So you need to check this out as you might prefer getting all your energy from the one company.
Choosing dual fuel means you'll only have to deal with one supplier, which makes life a bit easier for many families.
That being said, it’s also possible to switch your gas and electricity to two different suppliers, and avail of two separate offers. This allows you more flexibility when it comes to getting the best discounts, but it will take up a bit more time with regards to administration and dealing with the separate suppliers.
3. Online services
Before switching you should also do some some research into your supplier's online services as things like access to your own online account, online bills and a good mobile app are great ways to help you manage your energy usage.
If you want to know more about a specific app, like with a company's customer service, you should take a look at the reviews posted online such as on the Apple and Android app stores, which will help in determining the good and the bad.
4. Loyalty and rewards schemes
If loyalty and rewards schemes are important to you then you should also make it your business to research the rewards schemes available with each supplier.
For example, Electric Ireland has its ‘Real Rewards’ partnership with SuperValu where you can get €5 off your bill every second month. And if you're with SSE Airtricity and have a Permanent TSB Explore current account which you use to pay your bill, you'll get 2% of your bill back into your account in cash.
And Bord Gáis Energy has its partnership with the Bord Gáis Energy Theatre which offers customers complimentary VIP upgrades when they buy tickets through the Rewards Club and access to exclusive pre-sale tickets to world-class shows.
5. Fixed vs variable tariff
Just like mortgage rates, some energy suppliers offer the choice of a fixed or a variable tariff.
Although common in the UK and Europe, fixed energy tariffs are still quite rare in Ireland but some suppliers do offer them so this is something for you to consider too.
Whether you choose a fixed tariff or a variable one will depend on the value you place on certainty and the peace of mind in knowing that your energy won’t increase in price over the period of your contract.
However the price you pay for certainty is a slightly higher unit rate to begin with as fixed energy tariffs are usually slightly more expensive than variable tariffs.
6. Mico-generation rates
The new micro-generation scheme allows households to be paid money for selling on any excess renewable electricity they generate from their solar panels.
However the price you'll be paid can vary significantly by supplier. So if you have solar panels installed, this is something you might want to consider.
Last but not least, and probably the most important point to consider, is price, which is the main reason the majority of consumers switch energy provider.
More often than not people pay above and beyond what they should be paying for their energy. But there are plenty of great deals on the market and suppliers regularly offer discounts to new customers.
One thing to bear in mind is that, where cashback is involved, the amount advertised is generally deducted from your first or second bill and is never paid into your bank account or via cheque, for example.
Start saving on energy today
Our free energy comparison service allows you to compare the different prices and energy deals on the market. You can select a provider who offers the best value packages that meet your gas and electricity needs.
We will provide you with all the calculations we used during our comparison process so you can see exactly what you’ll be charged and why. Therefore, you will be able to see the estimated savings you could make with each individual energy tariff.
At the moment someone who switches supplier could save up to 30-40% off standard rates for the first year.
If you are still in contract and don’t want to pay an early exit fee to switch supplier, we’ve also got you covered! Instead of switching, consider adjusting your habits around the home to reduce your energy consumption. Here are 15 ways to use less electricity and save money, and 10 ways that you can heat your home for less.
Energy switching guide series
Did you find this guide useful? If your answer is yes, then take a look at the other helpful articles we have compiled into our energy switching guide series.
- This guide will give you a brief overview of the steps involved in switching.
- Discover how you can compare energy suppliers here.
- Become an expert when it comes to switching gas and electricity supplier.
- Learn all about the energy cooling-off period in this guide.
- Here’s how you can easily read and understand your energy bills.
- Get to grips with energy switching terms with this helpful guide.
- Check out our list of commonly asked switching-related questions.
Go one step further in your saving journey by seeing how you could save money on other household costs. Our comparison tools cover a range of other services such as banking, broadband, and insurance products.
Need any help?
Do you have any questions about switching energy supplier? If so, we’d be happy to help. You can easily get in touch with us over on our social media channels.