Here you’ll find the contact information needed to reach out to your energy supplier if you’re struggling to pay your bills.
New figures from the Commission of Regulations for Utilities (CRU) have found that one-eighth of households are in energy arrears.
Although energy suppliers have begun to implement price reductions and the Government has announced a new electricity credit, energy costs this winter are expected to still be around double normal levels.
If you are afraid that you may be disconnected from your gas or electricity supply this winter, fear not. The Commission of Regulations for Utilities (CRU) and the Electricity Association of Ireland have protocols and supports in place to protect consumers from this happening once they inform their suppliers of their financial difficulties.
So if you are struggling to manage your bills, the first thing you need to do is contact your supplier as they will then be obliged to help create a realistic and affordable payment plan for you.
At bonkers.ie, we want to help you get on top of your bills as soon as possible. To assist you on this journey we have gathered the contact information of the different energy suppliers, so you can get on top of your bills and avoid being disconnected.
But first, let’s take a quick look at the support suppliers are obliged to provide you with.
Reaching out to your supplier
The sooner you get in touch with your supplier and inform them about your financial situation the better. This is because all suppliers have procedures set up to help support their customers who are struggling.
For example, Bord Gáis Energy established a €1.25 million fund to support its struggling customers while Electric Ireland set up a €5 million Hardship Fund. As well as this, Electric Ireland is forgoing its profits from residential electricity for 2022. SSE Airtricity is also forgoing its profits from 2022 to assist its vulnerable customers. This has resulted in the supplier provisioning up to €25 million for its energy support programme.
As well as this, all suppliers are obliged by the CRU to:
- Have staff in place who are trained to deal with customers going through financial difficulties and who will lend a sympathetic ear
- Help customers who are in genuine financial difficulty
- Arrange an alternative payment plan for your energy usage
- Only disconnect customers as a last resort. This can only happen once every possible avenue for repayment has been exhausted
Once you’ve flagged your financial difficulties, your supplier must begin to arrange an alternative payment plan with you to help you manage your bills.
Payment plans for customers
This may include:
- Installing a Pay-As-You-Go meter at your home
- Setting up an alternative payment plan
- Working with agencies nominated by you to resolve your financial difficulties such as Money Advice and Budgeting Service (MABS) or St. Vincent de Paul.
You can read a more in-depth overview of all the supports available here.
Contacting your supplier
You can contact your supplier by phone, email, post or through their website. Contacting them by phone should be your first port of call. Depending on the supplier, they may even have a designated number set up specifically to help people who are struggling.
When contacting your supplier, you may be asked to provide certain information such as your:
- Name
- Address
- Date of Birth
- Account number
- MPRN (Electricity customers)
- GPRN (Gas customers)
- Most recent bill
You should have this information organised and ready to provide to your supplier. This will help ensure that you can set up a payment plan faster as they will be able to find your account information.
Top Tip: If possible you should have your most recent energy bill on hand with you and/or a meter reading, however, this is not a necessity.
It’s important to note that if your supplier has signed up to the Electricity Association of Ireland's Energy Engage Code, they CANNOT disconnect you from your gas or electricity supply once you are actively engaging with them directly or through a third-party representative to find a solution to your payment issues.
Energy suppliers' contact information
The price of gas and electricity bills are double normal levels. Although this increase is putting understandably a massive strain on many Irish households, it’s important to remember there is help out there.
Engaging with your supplier will ensure you will not be disconnected and it will help you establish a payment plan which takes into account your financial situation.
The information you share with your supplier is confidential.
Electric Ireland
Contact number: 1800 372 372 (Customer service)
Send a letter: Electric Ireland, PO Box 841, South City Delivery Office, Togher, Cork
Website: www.electricireland.ie
Electric Ireland Code of Practice on customer billing and disconnection.
Bord Gáis Energy
Contact number: (01) 611 01 01 (Customer service)
Email: info@bordgais.ie
Send a letter: Customer Service Residential, Bord Gáis Energy, PO Box 10943, Dublin 2
Website: www.bordgaisenergy.ie
Bord Gáis Energy Code of Practice for natural gas billing and disconnection
Bord Gáis Energy Code of Practice for electricity billing and disconnection
Energia
Contact number: 0818 363 744 (Customer service)
Send a letter: The Liberty Centre, Blanchardstown Retail Park, Dublin 15, D15 YT2H
Website: www.energia.ie
Energia Code of Practice on customer billing and disconnection
Flogas
Contact number: 041 214 9500 (Customer service)
Email: info@flogas.ie
Send a letter: Flogas Natural Gas Ltd, Knockbrack House, Matthews Lane, Donore Road, Drogheda, Co. Louth
Website: www.flogas.ie
Flogas Code of Practice on customer billing and disconnection
SSE Airtricity
Contact number: 0818 812 220 (Customer service)
Email: customerservice@sseairtricity.com
Send a letter: SSE Airtricity, Red Oak South, South County Business Park, Leopardstown, Dublin 18, D18 W688
Website: www.sseairtricity.com
SSE Airtricity’s information on customer billing and disconnection and its commitment to the Energy Engage Code.
PrepayPower
Contact number: 0818 323 920 (Customer service)
Email: COP@prepaypower.ie
Send a letter: PrepayPower Limited, Code of Practice, Paramount Court, Corrig Road, Sandyford, Dublin 18, D18R9C7
Website: www.prepaypower.ie
PrepayPower Code of Practice on customer disconnection
Yuno Energy
Contact number: 1800 554 488 (Customer service)
Email: sales@yunoenergy.ie
Send a letter: Yuno Energy, Paramount Court, Corrig Road, Sandyford Business Park, Sandyford, Dublin 18, D18 R9C7
Website: www.yunoenergy.ie
Yuno Energy Code of Practice on customer disconnection
Pinergy
Contact number: 0818 363 749 (Customer service)
Email: customerservices@pinergy.ie
Send a letter: Pinergy Suite 1 Beaver House, Beach Hill Office Campus, Clonskeagh, Dublin 4, D04 Y8X5
Website: www.pinergy.ie
Pinergy Code of Practice on customer billing and disconnection
Ecopower Supply
Contact number: 056 775 0140 (Customer service)
Email: office@ecopower.ie
Send a letter: Ecopower Limited, Zetec House, Purcellsinch IDA Business Park, Kilkenny, R95 PX5X
Website: www.ecopower.ie
Ecopower Supply Code of Practice on customer billing and disconnection
Community Power
Contact number: 067 56005 (Customer service)
Email: info@communitypower.ie
Send a letter: Community Power, 2nd Floor, Friars Court, Nenagh, Tipperary, E45KN59
Website: www.communitypower.ie
Community Power Code of Practice on customer billing and disconnection
Waterpower
Contact number: (01) 29 505 68 (Customer service)
Email: info@waterpower.ie
Send a letter: Waterpower, Strand Street, Kanturk, Co. Cork
Website: www.waterpower.ie
Waterpower Code of Practice on customer disconnection
Lower the cost of your energy bill on bonkers.ie
If you’re struggling to pay your bills, consider switching to a cheaper energy supplier as there are savings to be made by switching.
On bonkers.ie, we offer a free gas and electricity comparison service so you can compare the best value energy deals on the Irish market in seconds!
For more information on the comparison and switching process, make sure you take a look at our guide on how to get cheaper energy bills.
Helpful guides
If you found this guide helpful, take a look at our other articles designed to provide you with information that will help you cut the cost of your energy bills and usage.
- Check out the different financial supports available to you if you’re unable to afford your energy bills.
- Find out if you’re eligible for the winter fuel allowance or the free electricity allowance.
- Here's a list of 16 easy ways to reduce your electricity consumption and save money.
Keep an eye on our blogs and guide pages for more saving tips and helpful suggestions.
Need any help?
If you have any questions about the supports outlined in this guide, don’t hesitate to contact us.
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