What is a UAN?

Simon Moynihan

Staff Writer

A Universal Account Number (UAN) is a unique number that identifies the line that carries broadband and phone signals to a home. It is eight digits in length and can be found on most broadband and phone bills. In most cases, A UAN must be provided in order to switch broadband providers and to keep the same phone number when switching phone suppliers.

When do I have to provide my UAN?

Your UAN is needed when you switch from one phone line based broadband provider to another. It is not usually needed if you wish to switch to a cable or wireless provider.

If you have a phone number that you wish to keep, your new provider will need your UAN to transfer your phone number from your old provider.

Where can I find my UAN?

In order to ease the switching process, The Commission for Communications Regulation (ComReg) requires all broadband and phone providers to provide you with your UAN. So, you can find yours by calling your supplier and asking for it. 

UANs are also listed on most broadband and phone bills. If you're an eir customer, your UAN is the same as your account number.

You should be able to find your UAN easily, however if you are unable to locate it, the below table should help.