How to switch broadband provider in a few simple steps
Switching broadband provider doesn't have to be daunting. Just follow these simple steps and you'll be set up in no time.
1. Check you’re out of contract with your existing provider
If you’re out of contract then you’re free to shop around for the best deals and switch as you please.
However, if you're still in contract, you may have to pay a penalty fee for breaking your contract and this will vary from provider to provider. However most providers will make you pay the outstanding balance, which is what you would have paid had you finished your contract normally.
So it’s best to just wait until your contract runs out.
2. Visit the broadband comparison service on bonkers.ie
Our comparison service lets you easily compare speeds, prices, and offers from all of Ireland’s main providers and is free, easy-to-use, and 100% impartial.
Just type in your address or eircode to see the deals available in your area. You can sort by speed or price - whatever's most important to you.
You can also search for broadband-only packages or packages with phone and TV, whatever best fits your needs.
We also have a broadband speed test which can test the speed of your current connection and help you decide whether it’s time to upgrade to a faster package.
3. Choose the deal that works best for you and sign up to your new supplier
After you've signed up to your new provider they'll contact you by phone or email to confirm your order. They may also carry out a few simple tests on your phone line to confirm the services available at your address.
4. Cancel the service with your old provider
When you’re switching broadband and/or TV provider you’ll need to let your existing provider know that you’re leaving as your new provider or bonkers.ie can’t do this for you.
Remember that you'll usually need to give at least 30 days’ notice.
In order to guarantee continuity of service, it’s recommended that you do this AFTER your new service is fully up and running. This does mean you may end up being double charged for the first month but the longer-term savings will make it worthwhile.
Note that most suppliers won’t accept a cancellation request through social media so you'll usually need to call them directly or write to them.
Below are the cancellation numbers for the main broadband and TV providers:
- Eir 1901
- Virgin Media 1908
- Sky 0818 719 819
- Vodafone 1907
5. Return any old equipment that you have
If you change provider you’ll usually need to return all broadband and TV equipment within 30 days of the cancellation date. Your old provider will send you a letter or email once your service has been cancelled with details on how to return your equipment.
Please ensure you include all cables, power adapters and home plug extenders and anything else you may be asked to return.