By using this website, you agree to be bound by our Terms of Use and consent to the use of cookies in accordance with our Cookie Policy.

We're Hiring! Join Us.

We're looking for the best and the brightest to join us in our mission of making personal finance accessible to everyone

Customer Service Team Lead

Our customers are very important to us, and we’re looking for a friendly customer focused customer support team lead to help us take good care of our customers and our support team.

You must be data driven with a head for numbers and problem solving with a proactive attitude. You will be expected to report and analyse team data to make sure targets are being met. Our Support team is very busy helping customers across email, web chat and phone so you will need to be able to multitask, prioritise and put our customers first.

Our customers come to us for guidance on the best packages for their energy, broadband, TV and phone. You’ll need to keep up with an ever changing marketplace, and make sure the team is up to date and have the tools they need to help our customers.

Key responsibilities:

  • Leading and motivating a team of staff to ensure they provide the best possible customer service and meet their targets
  • Call grading, email grading, web chat grading
  • Development of scripts appropriate to the channel
  • Development of bank of scripts and knowledge base
  • Scheduling and rostering of staff
  • Handling of complex customer enquiries
  • Analysing important management information to ensure customers are being properly treated
  • Assisting in the recruitment, development and appraisal of staff
  • Assisting the support team with responding to customers during busy periods

Good to have:

  • Prior experience of working in a customer support role is essential
  • a proven track record of managing a team preferred
  • Experience of personal finance, utilities or insurance industries a plus

The position:

  • This is a full-time permanent, pensionable position
  • Salary will be based on the experience of the successful candidate

If you would like to be considered send a cover letter and your CV to jobs@bonkers.ie

Project Manager

We are looking for a project manager with a flexible and adaptive approach to join a fast-moving engineering team. In this role, you will:

  • Collect and develop product requirements and ideas from across company.
  • Set expectations and determine the “definition of done” in cooperation with stakeholders.
  • Translate concepts into manageable and predictable units of work for the team to execute on.
  • Use objective data and metrics to guide decision-making and assess results.
  • Maximise transparency: communicate progress, timeframes, and results to everyone informed.
  • Minimize process: operate with a light touch and evolve the best way of working for our needs without over-reliance on any particular system or methodology.

About you:

  • 4+ years in project or product management in consumer-facing software or the web.
  • Goal-focused, self-motivated, creative, flexible and adaptable to new situations.
  • Comfortable working in a growth-focused environment.
  • Excellent communication skills.

Nice to have:

  • Understanding of Kanban or related concepts.
  • Familiarity with behaviour-driven development (BDD).
  • Some experience in fintech.
  • Some hands-on experience in software development.
  • Some experience in automated software release (continuous integration / continuous deployment).

If you would like to be considered send a cover letter and your CV to jobs@bonkers.ie

bonkers.ie company culture

  • Innovation
  • Excellence
  • Growth
  • Small company - big plans
  • Family rapport

Innovation: contributing to the overall innovation of the business and its products. Think outside the box and discover new solutions to current and emerging needs!

Excellence: achieving excellent results from all areas of bonkers.ie business. Always improve yourself, do not settle for mediocre results!

Growth: if you want something new to be done, own it and deliver it. The Heads of departments all own and grow their respective areas - if you want to grow your area, go ahead we’re focussed and dynamic with a shallow chain of command. With a sound business case, everything is possible.

Small company - big plans: bonkers.ie is a small but dynamic company that is growing rapidly. We service thousands of customers each month and have big plans for the future.

Family rapport: the bonkers.ie work place is an open space that encourages communication, ideas and collaboration. As a small company the rapport of our staff is paramount and we place a big emphasis on the social interactions among workers. You need to be a team player to thrive here.

About bonkers.ie

Established in 2010, bonkers.ie is a free, impartial, online comparison and switching service which helps Irish households to compare prices and products across a range of broadband, TV, energy, insurance and banking providers. The company's mission is to help householders to take advantage of the best prices and services on offer from Irish suppliers.

We are Ireland's leading customer acquisition platform in the four industries of energy, communications, banking and insurance (both general and protection), delivering well in excess of €100,000,000 in annual recurring revenues to our partners every year.

bonkers.ie is accredited by the Commission for the Regulation of Utilities as an impartial, accurate and independent supplier of energy price comparisons. Accreditation is tested annually with a rigorous audit and the bonkers.ie accreditation was reaffirmed in September 2018. Bonkers Money Limited, trading as bonkers.ie, is regulated by the Central Bank of Ireland.

bonkers.ie is accredited by the Commission for the Regulation of Utilities as an impartial, accurate and independent supplier of energy price comparisons. Accreditation is tested annually with a rigorous audit and the bonkers.ie accreditation was reaffirmed in September 2018.

Bonkers Money Limited, trading as bonkers.ie, is regulated by the Central Bank of Ireland.

Reviews

Here's what our customers say about us

Independent Service Rating based on verified reviews. Read all reviews

Quick and Easy

We’re Ireland’s leading price comparison and switching site. We’re free to use and make comparing prices across suppliers quick and easy!

Save Time and Money

We save you time by bringing you all the best deals in one place. Every year we help tens of thousands of customers to switch and save money!

You Can Trust Us

We’re 100% impartial and are also accredited by the Commission for Regulation of Utilities (CRU) as an impartial, accurate and independent supplier of energy price comparisons.