YOUR CONSUMER QUERIES ANSWERED – Conor Pope
Colette Sims from Limerick has been in touch to ask if Electric Ireland is allowed "not to notify consumers that their discounts are discontinued after 12 months if the consumer does not contact them in advance? They say it's in the terms and conditions, but after 12 months I had forgotten." This practice is employed by all the utility firms. Discounted electricity or gas is available only for a short time; it is worth switching and switching again to save money. Bonkers.ie is handy for finding out where the best value is at any given time. Electric Ireland told us that when a customer signs up to a discounted plan, "they are notified in the terms and conditions that they will revert to the standard rates after the contract [is up]. The same approach is taken by other suppliers."